Chen Xiaole
Associate Professor
Email：chenxle@mail.sysu.edu.cn
Research Areas：Queueing Economics, Healthcare Operations Management, Socially Responsible Supply Chains
CHEN Xiaole, Associate Professor, School of Business, Sun Yat-sen University. Personal Website:[link]
Professional Position
2025-now Associate Professor, School of Business, Sun Yat-sen University
2022-2025 Assistant Professor, School of Business, Sun Yat-sen University
2020-2022 Assistant Professor, Lingnan College, Sun Yat-sen University
Education
2020 The Chinese University of Hong Kong, PhD
2015 Sun Yat-sen University, Master
2013 Harbin Institute of Technology, Bachelor
Selected Papers
1. Baron, O., Chen, X.*, & Li, Y. (2023). Omnichannel services: The false premise and operational remedies. Management Science, 69(2), 865-884.
- Previously titled "The Paradox of Choice: The False Premise of Omnichannel Services and How to Realize It."
- Finalist, POMS-HK Best Student Paper Competition, 2020
- Media Coverage: “Why restaurants should prioritize walk-ins to keep customers happy”, Rotman Insights, 2023
2. Chen X., Hsu V., Lai G., & Li, Y. (2023). Supply chain short-term financing for responsible production at small and medium-sized enterprises. Production and Operations Management, 32(12),4154-4171. [SSRN]
Previously titled "Financing a Sustainable Supply Chain."
- Accepted for 2022 MSOM iFORM SIG Conference
Third Prize, ISCOM Best Paper Award, 2022
3. Chen, X., Fu, K., & Tang, Y. (2023). Impact of customer bounded rationality on on-demand service platforms. IISE Transactions, 55(10), 1049-1061.
Honors & Others
National Natural Science Foundation of China, 2023-2025, PI
CUHK Young Scholar Thesis Award, 2020
Ho’s Distinguished Research Award, 2023
Third Prize, ISCOM Best Paper Award, 2022
Finalist, POMS-HK Best Student Paper Competition, 2020
Reviewer for Management Science, INFORMS Journal on Computing, IISE Transactions, Naval Research Logistics, etc.
