Chen Xiaole

Associate Professor

Email：chenxle@mail.sysu.edu.cn

Research Areas：Queueing Economics, Healthcare Operations Management, Socially Responsible Supply Chains, OM-Finance Interfaces

CHEN Xiaole, Associate Professor,  School of Business, Sun Yat-sen University. Personal Website:[link]

Professional Position

2025-now   Associate Professor, School of Business, Sun Yat-sen University

2022-2025  Assistant Professor, School of Business, Sun Yat-sen University

2020-2022  Assistant Professor, Lingnan College, Sun Yat-sen University

Education

2020 The Chinese University of Hong Kong, PhD

2015 Sun Yat-sen University, Master 

2013 Harbin Institute of Technology, Bachelor

Selected Papers

(* corresponding author, # student coauthor)

1. Baron, O., Chen, X.*, & Li, Y. (2023). Omnichannel services: The false premise and operational remedies. Management Science, 69(2), 865-884.

  • Previously titled "The Paradox of Choice: The False Premise of Omnichannel Services and How to Realize It."
  • Finalist, POMS-HK Best Student Paper Competition, 2020
  • Media Coverage: “Why restaurants should prioritize walk-ins to keep customers happy”, Rotman Insights, 2023

2. Chen X., Hsu V., Lai G., & Li, Y. (2023). Supply chain short-term financing for responsible production at small and medium-sized enterprises. Production and Operations Management, 32(12),4154-4171. [SSRN]

  • Previously titled "Financing a Sustainable Supply Chain."

  • Accepted for 2022 MSOM iFORM SIG Conference

  • Third Prize, ISCOM Best Paper Award, 2022

3. Chen, X., Fu, K., & Tang, Y. (2023). Impact of customer bounded rationality on on-demand service platforms. IISE Transactions, 55(10), 1049-1061.

4. Zhong, Z., Zhang, M.#, & Chen X.* (2026+) The Impact of Supply and Demand Heterogeneity on Queue Configurations at Passenger–Taxi Stations: Pooled, Dedicated, and Hybrid. Naval Research Logistics

Selected Working Papers  

  • "Tapping the Unbanked Smallholders via Agricultural Value Chain Financing"（with Ke Fu, Mengyuan Lu#, Fasheng Xu）

          ---- Accepted for 2026 MSOM iFORM SIG Conference

  • "Flexible or Earmarked? Government Loans for Agricultural Resilience Investment"（with Mengyuan Lu#, Fasheng Xu, Ke Fu）

  • "Viewer Traffic Allocation on Social-Commerce Platforms" (with Yixin Zhu, Sergei Savin, Sean Zhou)

  • "Dual Sourcing and Supplier CSR Compliance: The Role of Order Allocation" (with Guoming Lai, Yixin Zhu)

Honors & Others

  • National Natural Science Foundation of China, 2027-2030, PI

  • National Natural Science Foundation of China, 2023-2025, PI

  • CUHK Young Scholar Thesis Award, 2020

  • Ho’s Distinguished Research Award, 2023

  • Third Prize, ISCOM Best Paper Award, 2022

  • Finalist, POMS-HK Best Student Paper Competition, 2020

  • Editorial Review Board Member, Decision Sciences, 2026-

  • Reviewer for Management Science, INFORMS Journal on Computing, IISE Transactions, Naval Research Logistics, etc.